If you are experiencing any problems with the Country Channel please check the general answers below.
November 2009 - Problems with Microsoft updates in Windows Explorer - Before you try any of the options listed below, first clear your cache/temporary internet files and refresh (F5) And then try the Tv player again. Please ring us on 01608 649310 if you need any assistance.
November 2009 - The Country Channel Player works with the Google Chrome Browser, you can download it from here
1. How do I disable pop-ups?
2. The player doesn't fit on my screen!
3. The video resolution is poor, or is jerky
4. I can't see any video!
5. I'm using windows explorer and i'm getting no picture or the video doesn't run
Login Problems:
1. I did not receive an E-Mail with my login details
If you see a bar at the top of the page saying that 'a pop-up has been
blocked for this site', then there will be either an options button
or a button to temporarily or permanently enable pop-ups for this site.
This does not mean that all-pop-ups are enabled, only ones on the Country
Channel website, such as contact / news and the video player itself.
This method is the same for browser toolbars like Google and Yahoo.
2. The player doesn't fit on my screen!
This is because the player has been designed to be viewed on a 1024x768
computer screen. If you have a screen resolution smaller than this,
you will not be able to see all of the player. To solve this problem
(on a Windows PC), close the web browser, right-click your desktop and
select 'Properties'. From there, select the setting tab and adjust the
resolution to be 1024x576 or higher. You may be asked to restart your
computer, depending on your individual graphics settings. If you are
using an older pc, you may find that this screen size is not possible
with your graphics card. You will also notice that changing your screen
size will alter the positions of your desktop icons.
3. The video resolution is poor, or is jerky
This could be due to the speed of your internet connection. If the video
cannot keep up, then click the 'settings' button on
the bottom right of the player, and click 'retest' or
select a slower datarate, then click the 'confirm'
button. The video will now stream a lower speed. You should also make
sure that any background programmes such as MSN Messenger etc are closed down,
running additional programmes on an older pc can make the video jerky due
to the speed of the CPU.
This may be because you don't have Windows Media 10 or above installed
on your computer. Most Windows PCs that have older than Windows XP installed
will likely have version 7. You will need to download the latest version
for your operating system at
www.microsoft.com.
If you are viewing the channel on a Macintosh or any browser other than Internet Explorer
you will need to install the silverlight flash plugin to view country Channel Tv.
5. I'm using windows explorer and i'm getting no picture or the video doesn't run
Just type in www.countrychannel.tv to take you to the home page of the channel. On the home page is a little flash animation in the top left hand corner demonstrating the channel featuring a bumble bee on a thistle bush. If this animation runs, it means you can view flash videos but at the moment, the channel is running on Windows Media.
On the home page, there are some quick links for regular users, but try clicking on the blinking orange "click here" at the top of the page. This takes you through to our channel servers and if you have windows media player 11 and above and windows XP, you should be able to watch the whole channel and its six strands! If it does not work for you, try the following: (it takes about 40 seconds for the channel to sense your connections, so let it do its thing first!)
If you are using the new windows browser internet explorer 8 and can not get the video to play, make sure you click
on the bottom right of the browser on the InPrivate padlock and select to option to allow all.
A good combination to view the channel is Firefox 3 (an alternative web browser) and the silverlight player, both of which are free downloads. Sometimes Microsoft gets its knickers in a twist!! Firefox is available at www.mozilla.com and the Silverlight player can be downloaded here. Silverlight is both "mac and PC friendly".
1. I did not receive an E-Mail with my login details
We currently have a problem where certain mail clients (AOL in particular) don't receive
the activation E-Mail as it's automatically generated. Make sure you check your Junk or Spam
folders as the E-Mail could be filtered out.
Please E-Mail us at enquiries@countrychannel.co.uk and we will activate your account.